User data Deltaion

🗑️ Your Privacy Rights

User Data
Deletion Request

You have the right to request permanent deletion of your personal data from ArviK Media at any time. This page explains what data we hold, what gets deleted, and exactly how to submit your request.

📅 Last Updated: June 2025 📋 DPDP Act 2023 Compliant ⏱️ Processed within 30 days
Data We Hold

What Personal Data Does ArviK Store?

We only collect data that's necessary to operate the platform. Here's a complete breakdown of everything we store about you.

👤

Account & Identity

  • Full name
  • Phone number
  • Email address
  • Profile photo
  • @handle / store URL
  • Date of account creation
  • Aadhaar / PAN (KYC only)
🏪

Store & Products

  • Store name, bio, banner
  • Product listings & images
  • Product descriptions & prices
  • Digital files uploaded
  • Affiliate link configurations
  • Discount codes created
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Orders & Transactions

  • Order history (placed & received)
  • Transaction amounts & dates
  • Delivery addresses used
  • Refund & return records
  • Payout history
  • GST invoice records
💳

Payment & Banking

  • Linked UPI ID (masked)
  • Bank account details (masked)
  • Payment method preferences
  • Settlement records
📊

Usage & Analytics

  • Login timestamps & IP addresses
  • Device type & browser
  • Store visit data
  • Feature usage patterns
  • App session data
💬

Communications

  • Messages with buyers/creators
  • Support ticket history
  • Notification preferences
  • Email & SMS logs
  • Product reviews written
🔒
We never store your payment card details. All card payments are processed by our PCI-DSS certified payment partners (Razorpay / PayU). ArviK only receives a masked transaction reference — your full card number, CVV, and expiry are never stored on our servers.
Deletion Scope

What Gets Deleted vs. What We Must Retain

We delete everything we legally can. Some data must be retained for financial, legal, or fraud prevention purposes — here's exactly what and why.

✅ Permanently Deleted

✓Your profile — name, photo, bio, @handle
✓Phone number and email address
✓All product listings, images, and digital files
✓Store customisation (banner, theme, bio)
✓Linked UPI IDs and bank account details
✓All messages and conversations
✓Analytics and usage data (sessions, clicks)
✓Notification preferences and subscriptions
✓Support ticket history
✓Reviews written by you
✓Affiliate configurations and referral data
✓All device and login session data

⚠️ Retained (Legal Obligation)

⚠Transaction records and GST invoices — retained for 7 years as required by Indian tax law (GST Act)
⚠KYC documents (Aadhaar / PAN) — retained for 5 years as required by RBI's KYC guidelines
⚠Payout and settlement records — retained for 7 years for financial auditing
⚠Fraud and dispute records — retained for 3 years to protect platform integrity
⚠Buyer order receipts — if you purchased from another creator, the seller retains their transaction record
Important: Retained data is stored securely, isolated from active systems, and used only for legal compliance. It is never used for marketing, profiling, or shared with third parties beyond what's required by law.
Submit a Request

3 Ways to Request Data Deletion

Choose whichever method is most convenient. All requests are treated equally and processed with the same 30-day guarantee.

⚡ FASTEST 📱

In-App (Recommended)

The quickest way. Go to Settings → Account → Delete Account → Request Data Deletion. No email or verification needed — you're already authenticated.

Open App Settings
📧

Email Request

Send an email from your registered email address to our data team. Include your full name, registered phone number, and @handle in the email body.

Email: privacy@arvikmedia.com
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WhatsApp Request

Message our support team on WhatsApp. Send your registered phone number and @handle. Our team will verify your identity and initiate the deletion.

WhatsApp Us
What happens after you submit a request:
1

Identity Verification

We verify that the request is coming from the account owner — via OTP to your registered mobile number, or by matching your registered email. This protects against unauthorised deletion requests.

Within 24 hours
2

Pending Order Check

We check for any open orders — active deliveries you need to fulfil, or purchases awaiting delivery to you. We'll notify you of any that need to be resolved before deletion can proceed.

Within 48 hours
3

Payout Balance Settlement

If you have an outstanding creator payout balance, we'll process a final payout to your registered UPI / bank before deletion. You won't lose any earned funds.

Within 3–5 business days
4

Deletion Confirmation

You'll receive a final confirmation email or SMS asking you to confirm the deletion one last time. This is your last chance to cancel the request. Once confirmed, it is irreversible.

Day 5–7
5

Data Permanently Deleted

All eligible personal data is permanently deleted from our active servers, backups, and third-party processors. You'll receive a deletion completion certificate via email.

Within 30 days of request
Online Request Form

Submit Your Deletion Request

Fill in the form below and we'll begin the process within 24 hours.

⚠️
This action cannot be undone. Once confirmed, your account, store, products, and personal data will be permanently deleted. If you're unsure, consider pausing your store instead — contact support@arvikmedia.com.
Your Privacy Rights

More Than Just Deletion

Under India's Digital Personal Data Protection Act (DPDP Act 2023), you have several rights over your personal data — deletion is just one of them.

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Right to Access

Request a full copy of all personal data we hold about you. Delivered within 30 days.

✏️

Right to Correction

Request correction of inaccurate or incomplete personal data at any time from your account settings.

🗑️

Right to Erasure

Request permanent deletion of your personal data — what this page is about.

🚫

Right to Restrict Processing

Request that we stop using your data for marketing or profiling without deleting your account.

📤

Right to Data Portability

Request your data in a machine-readable format (JSON/CSV) to take to another platform.

📣

Right to Grievance Redressal

Escalate unresolved privacy concerns to our Data Protection Officer or the Data Protection Board of India.

Frequently Asked Questions

Can I cancel a deletion request?+
Yes — up until you confirm the final deletion email / SMS (Step 4 in the process). Once you confirm that final step, the deletion is irreversible. Contact support@arvikmedia.com immediately if you change your mind.
What happens to my products after deletion?+
All your product listings, images, and digital files are permanently deleted from our servers and CDN. Your store URL (@handle) becomes inactive immediately after deletion and is not reassigned to other users.
Will buyers who purchased from me still have access to their orders?+
For digital products already delivered — buyers retain access to their downloaded files. For physical orders already delivered, order receipts remain accessible in the buyer's own account history. Your identity is anonymised in their records.
Can I create a new account after deleting?+
Yes. You can create a brand new ArviK account with the same or a different phone number after deletion. However, your previous @handle, products, order history, reviews, and follower relationships cannot be restored.
How long does the process take?+
The full process takes up to 30 days from request submission — as required by the DPDP Act 2023. Most deletions are completed within 7–14 days. You'll receive a completion certificate once done.
Who is ArviK's Data Protection Officer?+
Our Data Protection Officer (DPO) can be contacted at dpo@arvikmedia.com for escalated privacy concerns. For general requests, use privacy@arvikmedia.com.
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