Acceptance of Terms

By accessing arvikmedia.com, downloading or using the ArviK mobile application, creating an account, or using any feature of the ArviK platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are using the platform on behalf of a business or organisation, you represent that you have the authority to bind that organisation to these Terms, and "you" refers to both you personally and that organisation.

These Terms constitute a legally binding agreement between you and ArviK Media. If you do not agree with any part of these Terms, you must immediately discontinue use of the platform.

Definitions

For the purposes of these Terms, the following definitions apply:

Eligibility

To use the ArviK platform, you must meet all of the following requirements:

Account Registration & Security

To access most platform features, you must register an account. Registration requires a valid Indian mobile phone number and OTP verification. You may optionally provide an email address for account recovery.

By registering, you confirm that:

You are responsible for maintaining the security of your account. This includes:

ArviK will never ask for your OTP via phone call, WhatsApp, or email. Any such request is a fraud attempt — report it immediately.

Each person may maintain only one ArviK account. Operating multiple accounts to circumvent platform limits, bans, or to manipulate reviews and rankings is a violation of these Terms and grounds for permanent termination.

You are fully responsible for all activity conducted through your account, whether by you or by any person who gains access to your account with or without your permission. ArviK is not liable for any losses resulting from unauthorised use of your account that arises from your failure to maintain account security.

Creator Terms

These terms apply specifically to Users who operate as Creators — listing and selling products through a Star Store on the ArviK platform.

Upon registration as a Creator, you receive a personalised storefront at arvikmedia.com/@yourhandle. Your store is your responsibility. You are solely responsible for its content, the accuracy of your product listings, and compliance with all applicable laws in relation to the products you sell.

When listing a product on ArviK, you represent and warrant that:

Once a buyer places and pays for an order, you as the Creator are obligated to:

Failure to fulfil orders within the required timeframe may result in automatic cancellation, a full buyer refund, and a strike against your Creator account.

Buyers may leave ratings and reviews on your products. You may not:

You may report reviews that violate our community guidelines (containing abusive language, false factual claims, or unrelated content) via the report button on the review.

As a Creator, you agree to:

ArviK is a marketplace platform — we connect Creators and Buyers. We are not the seller of any product listed on the platform. The Creator is the seller, and the contract of sale is between the Creator and the Buyer. ArviK's role is limited to facilitating the transaction, providing the storefront infrastructure, and processing payment on behalf of the Creator.

Buyer Terms

These terms apply specifically to Users who purchase products from Creator stores on the ArviK platform.

When you place an order on ArviK, you enter into a direct contract with the Creator whose product you are purchasing. By completing a purchase, you:

All payments must be made through the ArviK payment system at the time of purchase. We accept UPI, credit/debit cards, net banking, digital wallets, and Cash on Delivery (where available). Attempting to pay a Creator outside the ArviK platform is a violation of these Terms and removes all buyer protections.

Digital products are delivered instantly upon successful payment via a download link accessible on your order confirmation page and in your My Purchases section. Download links remain active for 90 days from purchase date. You are permitted to download the file up to 3 times within this period. ArviK is not responsible for files lost after the download period expires.

Physical products are shipped by the Creator via ArviK's integrated courier partners. Estimated delivery times are:

Delivery timelines are estimates provided by courier partners and are not guaranteed. ArviK is not responsible for delays caused by courier partners, natural disasters, government actions, or circumstances beyond our control.

Payments, Fees & Payouts

ArviK charges a Platform Fee on each completed Transaction. The current fee structure is published on our Pricing page and may be updated from time to time with 30 days' notice to Creators. The Platform Fee is deducted from the Creator's earnings before payout settlement — Buyers are not charged any additional fees beyond the listed product price.

All payments are processed through ArviK's integrated, RBI-licensed payment gateway partners. ArviK collects payment from Buyers on behalf of Creators and holds these funds in trust until the weekly payout cycle. Payment gateway processing fees are separate from the Platform Fee and are disclosed at checkout.

Creator earnings (after Platform Fee and payment gateway fees) are settled to the Creator's linked UPI ID or bank account every Friday. The payout includes all sales completed and confirmed in the preceding Monday–Sunday week. Key payout terms:

Creators are responsible for determining and paying all applicable taxes on their earnings, including income tax and GST where applicable. ArviK generates GST-compliant invoices for all Transactions and provides a downloadable transaction ledger for tax filing purposes. ArviK may withhold taxes where required by law (e.g., TDS on Creator earnings above applicable thresholds).

When a refund is approved (see Section 10), the refund amount is returned to the Buyer's original payment method within 3–7 business days. The Creator's account is debited for the refunded amount plus any associated fees. Repeated refunds or high dispute rates may result in Creator account restrictions.

All financial transactions between Creators and Buyers for products discovered on or related to the ArviK platform must be processed through ArviK. Soliciting or accepting payment outside the platform ("off-platform transactions") is strictly prohibited and will result in immediate account termination and forfeiture of pending payouts.

Prohibited Conduct & Listings

The following are strictly prohibited on the ArviK platform. Violation will result in immediate account suspension, permanent termination, forfeiture of earnings, and may be reported to law enforcement authorities.

All content published on the platform — including product descriptions, store bios, profile photos, and messages — must:

Intellectual Property

The ArviK platform, including its design, code, brand name, logo, trademarks, and all proprietary technology, is owned by ArviK Media and is protected by applicable Indian and international intellectual property laws. You may not:

When you upload content to the ArviK platform (product images, descriptions, store banner, bio, etc.), you grant ArviK a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purpose of operating, promoting, and improving the platform.

This licence includes the right for ArviK to use your store name and product descriptions in marketing materials, social media, and press coverage, subject to your right to opt out by contacting creators@arvikmedia.com.

This licence does not transfer ownership of your content to ArviK. You retain full ownership of all content you create and upload.

You are solely responsible for ensuring that your listings and products do not infringe any third-party intellectual property rights. If ArviK receives a valid DMCA-equivalent takedown notice or IP complaint regarding your content, we will:

Repeat IP infringers (three or more substantiated complaints) will have their accounts permanently terminated.

When a Buyer purchases a digital product, they receive a personal, non-exclusive, non-transferable licence to use that product for their own personal or business use, as specified by the Creator in the product listing. Unless explicitly stated as a "commercial licence" by the Creator, the Buyer may not:

Disputes, Returns & Refunds

Buyers may request a return for physical products within 7 days of delivery in the following circumstances:

Returns are not accepted in the following cases:

Due to the nature of digital products (which cannot be returned once downloaded), refunds are handled case-by-case:

Digital product refund requests must be made within 48 hours of purchase by contacting support@arvikmedia.com.

If a dispute arises between a Creator and a Buyer regarding an order:

ArviK's dispute resolution decision is final within the platform. However, both parties retain their rights under Indian consumer protection law regardless of ArviK's internal decision.

Initiating a chargeback with your bank or card issuer without first attempting resolution through ArviK's dispute process is a violation of these Terms. Fraudulent chargebacks will result in account suspension and recovery of the disputed amount from any pending Creator payouts or via legal action.

Limitation of Liability & Warranties

The ArviK platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. ArviK does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty regarding the accuracy, completeness, or reliability of any content on the platform.

To the maximum extent permitted by Indian law, ArviK's total liability to you for any claim arising out of or related to these Terms or the platform shall not exceed the greater of:

This limitation applies regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if ArviK has been advised of the possibility of such damages.

ArviK is not liable for:

You agree to indemnify, defend, and hold harmless ArviK Media, its directors, employees, agents, and partners from any claims, damages, costs, or expenses (including reasonable legal fees) arising from:

Account Suspension & Termination

You may close your ArviK account at any time by going to Settings → Account → Delete Account or by submitting a request at arvikmedia.com/data-deletion. Upon closure, your store will be deactivated, your listings removed, and your personal data processed for deletion as per our Privacy Policy. Any pending payouts will be settled before account deletion.

ArviK reserves the right to suspend or permanently terminate your account, with or without notice, for any of the following reasons:

For most violations, ArviK will provide written notice (via SMS or in-app notification) before suspending an account, with a 48-hour opportunity to respond. For severe violations (fraud, illegal content, CSAM, etc.), suspension may be immediate without prior notice.

Suspended Creators may appeal their suspension by emailing appeals@arvikmedia.com within 30 days. ArviK's appeal decision is final.

Upon account termination:

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and all other applicable Indian laws and regulations, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the platform shall be subject to the exclusive jurisdiction of the courts located in India. By accepting these Terms, you consent to the personal jurisdiction of Indian courts and waive any objection to venue.

Before initiating formal legal proceedings, both parties agree to attempt to resolve the dispute informally. You agree to contact ArviK at legal@arvikmedia.com and give us 30 days to resolve the issue before pursuing other remedies. This informal resolution step does not apply to urgent injunctive relief or intellectual property matters.

Nothing in these Terms restricts your right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, regardless of any agreement to resolve disputes informally.

Any dispute must be brought in an individual capacity. You may not bring or participate in any class action, collective action, or representative proceeding against ArviK, to the extent permitted by applicable law.

Changes to These Terms

ArviK reserves the right to modify these Terms at any time. When we make changes:

Your continued use of the platform after the effective date of any change constitutes your acceptance of the updated Terms. If you disagree with the changes, you must stop using the platform and may close your account before the changes take effect — your accrued earnings will be paid out in full.

Contact Us

If you have questions about these Terms, need to report a violation, or require legal correspondence, please use the contacts below:

Nodal Officer (IT Act, 2000): For grievances under the Information Technology Act, 2000, contact our designated Nodal Officer at nodal@arvikmedia.com. Complaints are acknowledged within 24 hours and resolved within 30 days.

Grievance Officer (Consumer Protection): For consumer protection grievances, contact our Grievance Officer at grievance@arvikmedia.com. Response within 48 hours, resolution within 30 days.